All missed appointments and those late-cancelled with less than one full working day’s notice will be charged an amount up to the full appointment fee.
PLEASE BE AWARE THAT INDIVIDUAL PRACTITIONERS HAVE THE FREEDOM TO IMPOSE CHARGES AS THEY SEE FIT.
The standard charges imposed by the practice for missed appointments and late cancellations are as follows:
- Missed appointments (failure to attend – not cancelled) – 50% of the treatment fee
- Short notice cancellation (less than a full working day's notice) – £20 – which will be waived if we are able to fill the slot
We reserve the right to charge up to the full appointment fee in some situations or to require payment up front at the time of booking.
Any decision to waive a charge for missed appointments or short notice cancellations is at the discretion of the attending practitioner and practice management. Please respect that our reception staff are not authorised to waive these fees.
We appreciate that sometimes events develop which make it impossible for our patients to attend booked appointments. If you find yourself in this situation, please make every effort to contact us – even if it’s only 10 or 15 minutes before your appointment – as we often have patients in need, waiting for our call.
Thank you!
